The internet protocol is now used by modern PBX solutions to share information and communicate both internally and outside. The IP interface integration has increased the PBX system’s capability regardless of the location of the users. Businesses must have simplified communication to compete in today’s market.
What is a virtual PBX service, exactly? While allowing regular telephone service, a PBX phone system enables various helpful features, including extension dialing, business hour settings, caller queues, call conferencing, voicemail-to-email, and much more.
Let us look into how you can make the most out of the most basic PBX features.
A PBX system is an automated attendant, which acts as a virtual receptionist, routing calls to different departments, voice mailboxes, and extensions on your PBX network. A well-programmed automated attendant allows your company to handle high-volume calls without requiring a lot of human resources. Try to direct calls to the appropriate department as quickly as possible when designing an automated attendant system.
A good PBX system should be able to automatically forward calls to different destinations within the PBX network. When a consumer calls and cannot reach a company representative, the system routes the call to other agents or a voice mailbox.
If a company does not examine other call forwarding options beyond voicemail, it will most likely lose efficiency, employee and consumer happiness, and eventually profitability.
You’ll need a call accounting systemto keep track of your company’s phone usage. The calling party, date, time, length, destination party, and authorization or account code are all recorded by this software.
One of the most useful PBX functions is conference calling, which allows you to connect with many people over the phone in real-time. A fast conference call center solutions setup training will help you maximize and exploit this function to its maximum potential after you’ve invested in a PBX system.
Voicemail takes over call logging and messaging from both customers and employees when the PBX system is busy. When no one is available to take client calls, customers can leave a message on voicemail, which they can check later from any place.
While on hold, modern PBX systems, such as the IP PBX system, allow your company to play on-hold music, adverts and estimate wait times for its clients. Customers are placed in a priority queue, and calls are distributed accordingly with a fully working PBX call hold system. For instance, you prioritize your largest clients over your smallest consumers.
You can configure a PBX system to your company’s profile and customers’ demands, including call attendant menus, planned events, and on-hold messages, among other things.
All of the above customizations succeed in making your customers feel important and providing information about your business to first-time callers. The PBX features also play a significant role in your company’s productivity.
If you haven’t already, you might wish to upgrade your phone system to a modern PBX system now that you know more. Reach out to Aavaz FreePBX, because Aavaz offers a Free PBX system that is easy to install and download and other advanced features for an affordable price. Aavaz is the one-stop-shop for everything a small business needs to succeed and thrive.